Common Blackberry and BES Issues
We have several clients using Blackberry devices and Blackberry Enterprise Servers (BES), which allow the Blackberry devices to integrate with Exchange mailboxes. I should also note that there is a version of BES called Professional edition (or something similar to that). The Professional edition is the same as BES, but is free and limited to 25 users. Where I live (Winnipeg, Canada) you get a free Professional licence with each Blackberry device. The two most common issues we see: Device suddenly unable to send or receive email . We are seeing this on newer devices and seems to be a weird hardware/OS issue in the device. The only fix we have found for it is removing and replacing the battery. This forces a full reboot (no data lost). We have not been able to determine any specific circumstances that cause the issue. Device able to receive new messages, but not send . This occurs when the service account for the BES server does not have the correct permissions to the mailbox of the use...